Last updated: February 2026

At CaseBroken, we aim to provide quality mobile accessories and a smooth shopping experience. Please read our refund and return policy carefully before placing an order.

1. Return Eligibility

We accept returns only in the following cases:

Product received is damaged

Product received is defective

Wrong product delivered

To be eligible for a return:

Item must be unused

Item must be in original packaging

Return request must be raised within 48 hours of delivery

2. Non-Returnable Items

We do not accept returns for:

Change of mind

Wrong product selected by customer

Minor color or design variation (due to screen display differences)

3. Return Process

To request a return, contact us with:

Order ID

Product photos (if damaged/wrong item)

Issue description

After verification, we will provide return or replacement instructions.

4. Refund Policy

Refunds will be processed only if:

Returned product is received and inspected

OR

Return is approved but pickup is not possible

Refunds will be credited to the original payment method within 5–7 business days after approval.

5. Replacement Policy

If replacement is available, we may send a replacement product instead of refund.

6. Order Cancellation

Orders can be cancelled only if they are not processed or shipped.

Once shipped, cancellation is not possible.

7. Shipping Charges

Original shipping charges (if any) are non-refundable

Return shipping may be covered only if product is damaged or wrong item sent

8. Contact Information

Brand Name: CaseBroken

Legal Name: Amanjot Singh

Business Type: Sole Proprietorship

Location: Punjab, India

Website: https://casebroken.com

For support, please contact us via Contact Us page.